Frequently Asked Questions

How much will it cost?

Your website is an investment in your business, it’s your home on the web.  I’m sure you didn’t find the cheapest home you could afford or the cheapest office space for your business, so why would you settle for a cheap website that won’t represent you well to your clients?  With that being said, we do offer payment plans and design packages to fit almost every budget!  Complete our “Request a Quote” form on our website, and we’ll schedule a FREE consultation to design a package that is right for your needs and fits your budget!

What if I already have a website?

That’s great, but there’s a pretty good chance we can make it even better.  Complete our Website Review form online and get a FREE SEO Audit along with a 30-minute consultation where we will let you know if your site is using best practices to attract clients.  We can also host and help maintain your site to keep it secure, relevant, and fast.

Will I be able to edit my site on my own?

Yes!  We build our websites using WordPress, the #1 Content Management System that powers over 35% of the internet and makes it easy for you to update your website anytime, anywhere!

Can I speak to your previous clients?

Absolutely!   We pride ourselves on the relationships we’ve been able to build with our clients.  Most of them hang around even when we’re done building their site and quite often recommend us to their friends and colleagues.  We’d be happy to put you in touch with them!

Why should I purchase a Clever Care Plan?

Your website is a critical part of your business and a key element in your marketing strategy.  Keeping it updated, secure, and accessible takes time and effort.  A CLEVER Care Plan lets us focus on maintaining your site, while you focus on growing your business.

What happens if my website breaks, goes down, or gets hacked?

The purpose of a CLEVER care plan is to prevent anything happening to your website.  However, we understand things happen.  Although we can’t promise your site won’t get hacked or that plugins won’t break, we can promise that we will do our best to prevent it and will assist with site restoration to ensure your business is back up and running at full capacity ASAP!  Simply send an email to support@thecleversite.com

How does billing work?

Your credit card or PayPal account will be billed automatically every 30 days.  Monthly time for updates or strategy calls do not roll over, so be sure to schedule your time in advance.

Can I cancel anytime?

Absolutely, but why would you want to?  Seriously, we understand that sometimes financial commitments change and you may need to cancel or downgrade your plan.  Our main goal is your success, so simply send an email to support@thecleversite.com and we will cancel your next payment or enroll you in a different plan at your request.

Will you help me with my website if I use my own host?

Of course, we would be happy to!  Remember, hosting is included with our care plans so it just makes sense to move over.  We charge a one-time fee of $200 to migrate your site to our server.  If you choose to stay with your current hosting provider, we’ll first need to conduct a website audit to identify existing issues and determine compatibility.

What services do you provide?

The Clever Site is a strategic design firm offering a host of services including logo design, full brand identity systems, web design and development, small business consulting, and so much more.  Check out a more comprehensive list on our Services page.

What’s included in the monthly content changes?

Your content hours apply to any text on your website that can be sent over in a Word document.  Use these hours to update your blog, calendar, or other content areas of your site.  Image formatting, site structure, functionality, or other design elements are not included in the content hours and will be billed at the discounted plan rate of $75/hr. Content hours do NOT roll over and must be used in the current billing month.  To update content on your site, send an email to support@thecleversite.com with clear instructions in a Word document detailing the page name and section of the page where you want to see the change along with the new text to be updated on the site.  Screenshots are very helpful!  Feel free to call us if you have any questions.

What if I need something that is not included in my plan?

If you have a task that is beyond the scope of your care plan, please send us an email at support@thecleversite.com.  We will evaluate your request on a case by case basis and provide a separate quote for the new job.  Most tasks that exceed your plan allotment will be billed at a discounted rate of $75/hr.

How do the private strategy sessions work?

Private strategy sessions are scheduled meetings with our small business clients seeking to grow their business.   We offer face to face sessions in person, over the phone, or via Zoom!  Strategy sessions last 1 hour and additional hours are available for purchase.  Clever Strategy Sessions focus on a variety of topics including, but not limited to digital marketing strategy, business automation, building brand identity, content development, or business growth strategies.  Call today to schedule your CLEVER Strategy Session 281-210-0003!

 

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